Kafka lives
Or is it Victor Meldrew? Either way, I don't believe it! These days we often hear the despairing cry "nothing works!" In reality I'm sure things do work, it's just that nothing seems to work as well as it once did, despite all the tech that is supposed to deliver the sunlit uplands of seamlessly efficient customer service*. I'm not sure this isn't just nostalgia (which, admittedly, is not what it was) or senescent misremembering. Perhaps nothing was ever that wonderful but a combination of fourteen years of Tory government neglect, Brexit and a Covid pandemic has certainly done nothing to improve matters. The whole public realm seems in a state of disarray while, at the same time, our growing reliance on the internet, AI and algorithms to improve things is leading us into a cul-de-sac, or maybe that's down a blind alley. The NHS is often singled out as a prime example of the lack of joined-up thinking in the provision of an efficient modern public h...